Privacy Policy

Personal Information

When you register, book counseling sessions, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Date of birth
• Emergency contact information
• Payment details (processed via secure payment providers)

Health & Counseling Information

Because we provide mental wellness services, you may voluntarily share sensitive information such as:

• Mental health history
• Counseling notes or session information
• Emotional wellbeing details
• Assessments or questionnaires

This information is treated as strictly confidential.

Technical Information

When you visit the website we may collect:

• IP address
• Device type
• Browser type
• Pages visited
• Cookies and analytics data

We use your information to:

• Provide online counseling services
• Schedule and manage appointments
• Communicate with you regarding sessions
• Improve our services and user experience
• Process payments
• Maintain security and prevent fraud
• Comply with legal obligations

We do not sell your personal or mental health information.

All counseling sessions conducted through our platform are treated as confidential.

Information shared during counseling sessions will not be disclosed to third parties, except:

• With your explicit consent
• When required by law
• When there is risk of harm to yourself or others
• When required by court order or legal authority

We implement appropriate technical and organizational security measures to protect your information, including:

• Encrypted communications
• Secure servers
• Restricted access to sensitive data
• Regular security monitoring

However, no internet transmission method is completely secure.

We may use trusted third-party providers for services such as:

• Payment processing
• Video counseling platforms
• Website analytics
• Email communications

These providers are required to protect your data and use it only for the intended service.

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze user activity
• Personalize user experience

You can control cookie settings through your browser.

Depending on your location, you may have rights including the ability to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your information
• Withdraw consent for certain data uses

To exercise these rights, please contact us.

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors without proper authorization.

We retain personal and counseling data only as long as necessary to:

• Provide services
• Maintain records
• Comply with legal obligations

After this period, data may be securely deleted or anonymized.

We may update this Privacy Policy periodically. When changes are made, the updated policy will be posted on this page.